Operator: Infomaker LLC (Florida, USA) · OnlyCuba.
Report of abuse or illegal content
Includes suspected underage content. These channels have priority (Terms §32):
Email: lmsreporta@gmail.com
Phone: +1 (786) 520-1362 / +1 (813) 469-0187
General support
Email: soporteonlycuba@gmail.com. The email subject classifies your request. Use the exact subject from the table (you can copy it or tap “Open email”).
If the case is urgent (underage, illegal content, or fraud), the subject must start with URGENTE —. Abuse/underage reports are sent to lmsreporta@gmail.com.
Subject table
| Case | Exact subject | What to include | Action |
|---|---|---|---|
| General support | [OnlyCuba] Soporte general | Username, problem description, screenshots | Open email |
| Login / password | [OnlyCuba] Acceso a cuenta | Registered email, what error you see | Open email |
| Email verification | [OnlyCuba] Verificación de correo | Email you registered with | Open email |
| Payments / wallet / charges | [OnlyCuba] Facturación y pagos | Date, amount, last 4 digits (if applicable), charge screenshot | Open email |
| Refund / chargeback | [OnlyCuba] Solicitud de reembolso | Charge date, reason, transaction ID if you have it | Open email |
| Cancel subscription | [OnlyCuba] Cancelar suscripción | Email + name of the creator you are subscribed to | Open email |
| Creator KYC (verification) | [OnlyCuba] KYC creador | Username + whether it was approved/rejected | Open email |
| Creator payouts | [OnlyCuba] Retiro de ganancias | Creator username, requested amount, date | Open email |
| Abuse report urgent | [OnlyCuba] URGENTE — Reporte de abuso | Profile/post URL, category (underage/illegal/etc.) | Open email |
| Underage (highest priority) urgent | [OnlyCuba] URGENTE — Menor de edad | Direct link to the content, screenshot | Open email |
| DMCA / copyright | [OnlyCuba] DMCA — Reclamación de copyright | Infringed work, URL on OnlyCuba, rights holder contact details | Open email |
| DMCA counter-notice | [OnlyCuba] DMCA — Contra-notificación | What content was removed and why you believe it was a mistake | Open email |
| Privacy / personal data | [OnlyCuba] Privacidad — Ejercer derechos | Right you want to exercise (access, erasure, etc.) + username | Open email |
| Delete my account | [OnlyCuba] Eliminar cuenta | Registered email, confirmation that you want everything deleted | Open email |
| Appeal (suspension/ban) | [OnlyCuba] Apelación — Suspensión de cuenta | Username, what happened, why you appeal | Open email |
| Appeal (removed content) | [OnlyCuba] Apelación — Contenido eliminado | Content URL, reason for the appeal | Open email |
| Legal / disputes | [OnlyCuba] Consulta legal | Summary of the dispute | Open email |
| §2257 compliance | [OnlyCuba] §2257 — Consulta de registros | Formal request (authorities or legal process only) | Open email |
| Commercial contact / Epoch / partners | [OnlyCuba] Contacto comercial | Company, reason for contact | Open email |
Epoch payments
Card charges are processed by Epoch. On your bank statement the charge may
appear as EPOCH and/or OnlyCuba. For billing questions use
the subject [OnlyCuba] Facturación y pagos. Refunds and cancellations: see Terms and Conditions (§11–§12).